Refund & Cancellation Policy

Last updated: September 24, 2026

1. If you are not prescribed

You pay at checkout before your provider consultation. Your payment is itemized at checkout as the medication cost, a cold-chain shipping fee, and a provider consultation fee. If the independent licensed provider who reviews your intake determines that treatment is not appropriate and does not issue a prescription:

• The medication cost and the shipping fee are refunded in full, automatically. You do not need to request this refund.
• The provider consultation fee is not refundable. It compensates the licensed provider's clinical review of your intake, which takes place regardless of the outcome.
• Card payments are refunded to your original payment method once the provider's decision is recorded, typically appearing in 5–10 business days depending on your bank.
• Financed plans (Klarna, Affirm, Afterpay) are refunded through the financing partner, which cancels or adjusts your payment plan under its own terms, so that you owe no more than the non-refundable consultation fee for a plan that was never prescribed.

If you believe a refund is owed and has not arrived, contact support@zeviarx.com.

2. Cancelling a monthly plan

Month-to-month plans renew each month until cancelled. You may cancel at any time by emailing support@zeviarx.com before your next renewal date; cancellation stops all future charges. Renewal charges already processed for a shipment that has been dispensed are not refundable (see Section 4).

3. Cancelling a multi-month plan

Multi-month plans are purchased up front. If you cancel before your first prescription is issued, Section 1 applies (medication cost and shipping fee refunded; consultation fee retained). After treatment has begun:

• Medication months that have been dispensed or shipped are not refundable, for all payment methods (see Section 4).
• Plans financed through a BNPL partner (Klarna, Affirm, Afterpay): remaining undispensed months are not refundable once treatment has begun. Your installment schedule with the financing partner continues under its terms.
• Plans paid by card: remaining undispensed months are reviewed on a case-by-case basis — contact support@zeviarx.com.

4. Why shipped medication can't be returned

Prescription medications that have been dispensed cannot be restocked or resold under pharmacy law, so once your medication has shipped it cannot be returned or refunded. If your shipment arrives damaged, compromised (for example, a cold-chain failure), or incorrect, contact support@zeviarx.com within 7 days and we will make it right with a replacement or refund.

5. Failed financing

If a financing partner declines your application, you are never charged by that partner — declines only affect payment options, not your medical eligibility, and you may complete checkout by card instead.

6. Contact

All refund and cancellation requests: support@zeviarx.com. We respond within one business day.